Laboratory Grown Diamonds - Learn More

Frequently Asked Questions


Q. Do you offer finance?

A. Unfortunately, we do not offer finance on any of the items sold at Miltons Diamonds. We offer a deposit scheme where an item can be reserved for 6-months with a 20% deposit and when paid for in full can be collected, but this is only available in-store.  

Q. Why haven’t I received an email confirmation?

A. An automated email confirmation is sent to your email address once your order has been placed and should be received within 30 minutes of placing your order.

If you do not receive this email it may have been caught in your SPAM filter, if you are able to please check your SPAM filter. Alternatively, your email address might have been mistyped, you can check this in your Edit Account Information of your Milton's Account if you have set one up.

If a confirmation email has not been received within 24 hours please call our Customer Services on 0151 5257812  from within the UK or email 

. How do I change the address for an order?

A. Your delivery address can be changed up until it has been processed by Customer Services. After this, we regret we are unable to change a delivery address.

For further enquiries with regard to this please call Customer Services on 0151 5257812  or email on 

Q. How can I cancel my order?

A. You can cancel your order up until Customer Services has processed your order.

For further enquiries with regard to this please call Customer Services on 0151 5257812  or email on 

Regrettably, if your order required personalisation and has already been processed we are unable to cancel the order.

. Is VAT charged online?

A. All orders for delivery within the UK incur VAT at 20% On New items.

Pre-Owned items will be sold under the Margin Scheme or as a Private Treaty Item

Prices quoted in Great British Pounds (GBP) include VAT if applicable which is included in the retail price.

Please contact Customer Services on 0151 5257812 or email, if you have further queries about VAT.

. Will somebody let me know if my item is unavailable?

A. You will receive an automatic email confirmation of your order but this does not confirm the item is in stock.

In the event that an item you have ordered is delayed or out of stock, a member of Customer Services will contact you. They may be able to offer you an alternative colour option or design.

If you have any queries regarding your order please contact Customer Services on 0151 5257812 or email on 


Q. When will my order be delivered?

A.  UK orders are typically delivered the next day before 1 pm. Orders from the EU are typically delivered within 5 working days.

. I missed the courier for my delivery, how do I reschedule?

A. The courier should have left a delivery slip with a tracking number on it. Please telephone the number on the slip, quoting your tracking number to reschedule your delivery.

If you have any further issues, please contact Customer Services on 0151 5257812 from within the UK or email on 

Q. How can I track my parcel?

A. You can view your order status online and obtain the information to track your delivery. You can do this anytime by logging into your account.

Currently, your order will show as three possible statuses; In Processing, Dispatched or Cancelled. However, we can provide additional information at any time by telephone or email.

Q. Can my order be delivered today?

A. Unfortunately, we cannot do same day delivery, if it is urgent please contact Customer Services on 0151 5257812 from within the UK or email 

Q. How will you ship my order?

A. For orders under £25,000, we use Royal Mail

We use Royal Mail to deliver the majority of our customer parcels. Please note this applies to delivery addresses in the United Kingdom only.

Royal Mail Service?All parcels dispatched with Royal Mail will be delivered Monday to Friday 9.00am-5.30pm and will require a signature upon delivery. This, however, will not apply to Bank Holidays. Please kindly ensure that there will be someone to sign for the parcel at the delivery address. In the event no one is available to sign, Royal Mail will leave a card for you to contact them and arrange a date for redelivery.

Unfortunately, we are unable to change the delivery address once the order has been processed. Changes of address will need to be made directly with Royal Mail.

Delivery to APO/BFPO and PO BOX addresses is not currently available.

Q. How much does delivery cost?

A. Delivery Complimentary within the UK.

We charge an additional £100 for deliveries within the EU

All UK orders are sent via courier and require a signature on delivery.

Q. Can I specify a delivery date?

A. Unfortunately, we cannot deliver on a specific day.

If your delivery is urgent please contact Customer Services on 0151 5257812 or email on 


Q. Can I return my product if it has been Personalised?

A. We are unable to offer an exchange or refund on any items that have been personalised.

Additionally, we regret we are unable to refund shipping costs.

Q. How should I return a product?

A We can organise for the return of your item(s) through our courier service. Email or call Customer Services on 0151 5257812.


 Q. Will my product be gift boxed?

A. All Milton's orders arrive boxed. 

Q. What are the Terms and Conditions for online sales?

A. Please click here for our Terms and Conditions



Q. Who do I contact regarding PR or press enquiries?

A. Please contact our Press office on 0151 5256066 or email 


Q. Why Buy Pre-Owned Watches?

A. Here at Milton's Diamonds, we think it is important to consider buying a pre-owned watch prior to purchasing your timepiece. The highest depreciation when it comes to watches is the transaction from buying new to pre-owned. Usually, pre-owned watches settle in price, seeing very little depreciation thereafter. Highly sought after models may even see an increase in price, however, this depends on the condition and rarity of the model itself.

Q. Do All Pre-Owned Watches Come With Documentation?

A. At Milton's Diamonds, each of our pre-owned watches will state in the product description what they come with. If this is not stated please don’t hesitate to contact us and we will look into this for you as quickly as possible.

Q. What Does Unworn Mean?

A. If a watch states unworn it means that the timepiece has been purchased and sold to ourselves without being worn. The watch will be complete with all protective stickers and seals, whilst also having the manufacturers guarantee. Read our complete watch condition guide for more information.

Q. How Do I Know The Watch I’m Purchasing Is Genuine?
A. All our watches online and in-store state what the timepiece is to be sold with, from original paperwork to authenticity papers and genuine display boxes. If you are interested in one of our pre-owned watches, feel free to give us a call or email our customer service team and we will give you more information on any item. Alternatively, why not view the item prior to purchase in one of our two stores.

Q. Can You Value My Watch?
A. Yes, if you are looking to sell or get your timepiece valued then fill out our Sell Your Watch form and we will get back to you as quickly as possible.