Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (including our 'Miltons' tag on watches), and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@miltonsdiamonds.com. Please note that returns will need to be sent to the following address: 

Eric G Milton Ltd, 74-76 County Road, Walton, Liverpool, Merseyside, UK, L4 3QN

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@miltonsdiamonds.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Products that are damaged (in any way) or used;

Products that are made to order, made to measure, custom made, bespoke or clearly personalised (for example, altered to your finger size or engraved); or

Products that are unable to be sterilised or that, for reasons of hygiene, we are unable to accept the return of, for example, earrings (which shall be determined in our absolute and sole discretion).

If you purchased the product as part of an offer (for example, 3 for the price of 2) then all products within the offer must be returned to us , and must comply with this returns policy, in order to qualify for a refund or exchange.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The return of the product is your sole responsibility and at your sole cost.

Please note the product is your responsibility until it is received and signed for by us. We are not responsible for parcels lost in transit. Please ensure the product is securely packaged to avoid the possibility of damage in transit and is sent back to us using a trusted delivery method. For your protection, we recommend that you send your return via a secure and traceable courier who can insure your parcel for loss in transit (for example, Royal Mail Special Delivery). You are also strongly recommended to obtain proof of posting and keep it safe.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@miltonsdiamonds.com

 

Any refund authorised will be in the same or similar form as originally paid.

1. Any item proving faulty within one year from date of sale

We would be delighted to undertake a free repair if you will allow us, but will give you a full refund or exchange with or without a receipt, providing we agree the item was sold here and is genuinely faulty - please note, this excludes accidental damage, denting etc. which are NOT faults.

 

2. Items which are NOT faulty, but brought back within 14 days, in the same condition as sold

With receipt - Full exchange or refund except for insurance claims (see below).

Without receipt - An exchange or vouchers, providing we agree the item was sold here.

 

3. “Lay-by” refunds

Where a deposit has been taken on an item, if you later decide you no longer wish to purchase the item then your deposit will be refunded as a credit note or vouchers to spend in the shop. When a private treaty item has been put on deposit should the original owner of that item wish to redeem it they have the option to do so until the said item has been sold, in that case the deposit will be refunded.

4. “Sale” or “Reduced” Items

We will not usually offer a refund unless the item is faulty.

 

5. Insurance Replacements

If an insurance company has paid for your jewellery as a result of a claim, we will happily exchange jewellery as described above but regret that we cannot give a refund at all unless the goods are faulty. Such a refund may be for the amount Miltons actually received from your insurers and may require their prior approval.

In accordance with the self regulation and chain of warranties required by the Kimberley Process. The diamonds herein invoiced have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions. The seller hereby guarantees that these diamonds are conflict-free, based on the personal knowledge and/or written guarantees by the supplier of these diamonds.